Being in the transportation and relocation industry, we strive for superior customer satisfaction driven by the integrity, teamwork, and innovation of each Extra Help Movers employee. Our vision is to become “the customer’s first choice” for moves across Dutchess County, and surrounding areas. We want to make sure your moving experience is fantastic, to make that possible your moving team has been picked, and trained by the owner Xavier Jimenez himself.
“There are many different routes to choose when hiring a company to move your precious belongings. By choosing Extra Help Movers you get the professional service of a large scale moving company without the huge expense. All wrapped together with the love, and care of a family owned and operated business.”
– Xavier J.
We believe in corporate and personal accountability for the services we provide and the commitments we make. Furthermore, we recognize that we are all individually accountable to the practice of safety in the business environment.
We firmly believe that our reputation is not just a reflection of our success but is also a testament to our unwavering commitment to uphold ethical values and do the right thing at all times, regardless of whether we are being observed or not.
Creative Conflict Practiced Here
No team member is free from the ‘obligation to dissent’. Asking for or giving feedback is a strength because it fosters collaboration while conceding the lack of perfection inherent in all of us.
As we consistently uncover solutions and opportunities for our customers and prospects, we will derive chances to increase the scale and diversification of our businesses, all toward a sustainable company growth trajectory.
Intelligent Risk Taking
Undertaking intelligent risks is the lifeblood of growth and innovation at Extra Help Movers. We will learn much from our successes, and even more from our mistakes.
Extra Help Movers team members, although individualistic, are bound together by a set of cultural anticipations that are meant to be actively practiced.
Consultative Approach to Customer Interaction
We are committed to providing our customers with an exceptional experience that is defined by three core values: understanding, honesty, and results.
At Extra Help Movers each moving team is assigned a foreman to collect payment, answer any questions the customer has, keep the job running smoothly, and most importantly help the customer feel comfortable during the move. These individuals are hand picked from the most experienced of our movers. Constant coaching and mentorship are keystones of this leadership.
Team members will be offered a challenging and rewarding environment where they are allowed to grow and develop as individuals to reach their goals. This environment recognizes most personal achievements as team triumphs. The result of this environment will be a satisfied workforce and company status as a preferred employer in the marketplace.
To achieve success in a service business, we foster practical solutions and quality improvements toward increased customer satisfaction and customer value recognition. Every team member is empowered to introduce new business perspectives toward more valuable methods, and the company will strive to leverage technology to maintain a competitive advantage.